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Frequently Asked Questions
Questions about our services? See below for answers to many common questions about what we do. If there's anything else you have questions about please drop us a line by emailing or texting us today!
Common Questions
01
What areas does your mobile clinic serve?
We provide mobile optical services throughout Edmonton and surrounding areas. Whether it's your home, workplace, or another convenient location, we bring our full range of services directly to you.
03
How do I book an appointment or get started?
You can book a service through our appointments page, where you'll find a list of available services like eye exams, glasses or contact fittings, and repairs. You can also contact us directly at 587-487-7800 or email 4eyesopticians@gmail.com
05
How long does it take to receive my glasses or contact lenses
Turnaround time depends on your prescription and the eyewear you choose. We are able to provide same-day service for certain prescriptions. Progressive or other multifocal lenses will always take a standard 7-10 business days. Contacts can be delivered directly to your home if you wish. They typically take 3-5 business days to arrive.
02
Do you have a physical storefront or location I can visit?
We don't operate a traditional storefront. Instead, we're a fully mobile clinic-equipped to offer eye exams, fittings, repairs, and a wide selection of eyewear- all from the comfort of your chosen location.
04
How are follow-up services handled after my initial appointment?
At your initial appointment we will arrange a delivery time with you. Once we have delivered your products to you, we will reach out to you two weeks later to check if you are happy with your new glasses or contacts. If you require any adjustments of have any issues, you may schedule an appointment for us to visit you and correct any problems you might be having. We are committed to ensuring your glasses and contacts are just right.
06
Once my glasses or contacts are ready, how do I get them?
Once your glasses or contacts are ready, we will personally deliver them to you for no added cost. We will arrange a convenient time and location to ensure you receive them quickly and hassle-free.
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